Hours of Operation:

• Staff: Monday through Friday - 8:30 a.m. - 4:30 p.m.
• Voice mail or email contact between 4:30 p.m. to 8:30 a.m.

Location: Walters Ground Level

Contact the Help Desk

• Phone: 404.471.5487
• Email: ITSHelp@agnesscott.edu
• Stop by the Help Desk: Walters Ground Level

When reporting a computer problem or printing supply need to the Help Desk, please include the following information

1. If system being reported is in a lab or classroom, provide the name of the Public Lab, Residence Hall Lab, Computerized Classroom
2. Your name and extension
3. If lab or classroom system, provide Computer # (see label on top of computer)
4. Complete description of the problem and/or any error messages

Students Only: Dorm Room Personal Computer Problems
ITS Staff provide very limited personal computer support for students, these include but are not limited to:

1. Basic recommendations on how to solve various computer-related problems you may experience with the computer in your dorm room
2. Referral to local computer repair shops or ASC students who are able to provide similar services
3. Troubleshooting and resolution of any network-related hardware or service problems
4. Attempt to recover data from damaged diskettes if the disks are brought to the ITS Help Desk

ITS Staff can not

1. Install/reinstall any hardware or software for you
2. Repair any non-network-related problem
3. If you are not sure, call the ITS Help Desk, x5487